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PTFAQ
DexRunner is a next-generation investment platform that provides seamless access to digital asset opportunities powered by AI. The project is managed by DexRunner, officially registered in the United Kingdom.
The platform manages user capital through AI-optimized investment strategies, allocating funds across internal accounts for trading, liquidity, and blockchain venture support. Our team of professionals ensures stable and consistent growth of entrusted digital assets.
Any individual aged 18 or older can join and invest. No special background is needed — just adherence to the platform's terms and responsible use of the investment tools provided.
Click "Sign Up" and fill out the form. Accept the Terms and Privacy Policy, and confirm your email. Save your login credentials securely. Once completed, activate your account following the email instructions.
While multiple users (e.g. family members) may register from the same device or IP, an individual may not create more than one account. Violation may lead to suspension. Identity verification may be required if suspicious activity is detected.
Yes. It is recommended to change your password regularly to ensure account safety and protect your investment assets.
For security reasons, your email address cannot be changed directly through your profile. Please contact support to request an update.
Use the "Forgot password" option on the login page. An email with instructions will be sent to your registered address. Follow the steps provided. If you need further help, reach out to support.
Log into your account and click "TOP UP". Choose a payment method and complete the transaction. After the funds are credited to your balance, go to "My Investments", select a staking plan, enter the amount, and click "Start Investing".
We support various global payment methods including crypto wallets, bank cards, and electronic payment systems. Available options are listed in your dashboard during the top-up process.
Deposits are typically processed instantly. If your balance is not updated within 15 minutes, please contact our support team.
Minimum amounts vary by investment plan. Please refer to the "Investment Plans" section on the main page for detailed information.
No. Deposits are locked for the entire investment term and become withdrawable only after the term ends.
Yes, funds received from affiliate rewards or previous profits can be reinvested from your balance.
You may open an unlimited number of deposits and diversify across multiple investment plans simultaneously.
Log in, go to "Withdraw", fill out the request form, select the method, and enter the amount. Make sure your wallet information is correctly saved in your profile settings before proceeding.
The minimum withdrawal amount depends on the method you choose. In most cases, it is set to 5.00 USD.
Withdrawals are usually processed within 1 to 24 hours. In rare cases, it may take the full period. If your payout takes longer than 24 hours, please contact support.
Contact our Customer Support team to investigate and resolve the issue.
Yes. All registered users can participate in our multi-tier affiliate program and earn additional income by inviting others to invest. Detailed info is available on the homepage.
Visit the "Affiliate System" section in your dashboard to access your referral link, track stats, and view referral activity.
No, this violates our policy. Only one account per person is allowed. However, friends and relatives may register as your referrals.
Commissions are credited instantly when referrals invest. Earnings depend on your partner level and referral volume. Additional bonuses are awarded to active partners.
No, personal investment is not required. You can begin referring others and earning commissions immediately after registration.
All personal data is encrypted and stored on secure servers. We do not sell or share user data with third parties. Systems are regularly updated to prevent breaches.
We recommend regularly changing your password and enabling two-step email verification for extra protection.